How To Add Cellular Plan To Iphone Xs

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Ask us! Comment pouvons-nous vous aider? 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What happens to my letter?</strong></p><p>The health and safety of our customers, employees and communities is our top priority. Due to COVID-19, many of our employees are currently working remotely with no access to our mailrooms. This means there will be a delay in our response to <strong>any letter sent to us after March 22, 2020</strong>.</p><p>If you sent us a letter recently or are thinking of writing to us, please contact us through:</p><ul><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat">Chat</a></li><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">Phone</a></li><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/facebook-messenger">Facebook Messenger</a> </li><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/twitter">Twitter</a></li><li><a href="http://www.fido.ca/community">Fido Community page</a></li><li>Other ways: <a href="https://www.fido.ca/contactus">Fido.ca/contactus</a></li></ul><p>&nbsp;</p><p><strong>Can I expect a response to my letter? When can I start sending mail again?</strong></p><p>Unfortunately, we&rsquo;re unable to guarantee a response time given the current situation. We encourage you to use our <a href="https://www.fido.ca/consumer/myaccount-selfserve-transactions">free online services</a> if you&rsquo;d like to make a payment or make changes to your account more conveniently.&nbsp;</p><p>For quicker response to any of your questions, please contact us through <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat">chat</a>, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">phone</a>, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/facebook-messenger">Facebook Messenger</a> or <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/twitter">Twitter</a>, or by visiting <a href="https://www.fido.ca/contactus">fido.ca/contactus</a>. There&rsquo;s also our community page, <a href="http://www.fido.ca/community">fido.ca/community</a>, where you can get support from our helpful Fido community 24/7.</p><p>&nbsp;</p><p><strong>I received a message about downloading a COVID Alert app. Is this spam?</strong></p><p>No. The message is legitimate and sent on behalf of the Government of Canada.</p><p>&nbsp;</p><p><strong>I received a message about a COVID Alert app, encouraging me to download it. Can I get some more information about it?</strong></p><p>The message was sent on behalf of the Government of Canada. For more information please contact 1-833-784-4397 or refer to the following <a href="https://pm.gc.ca/en/news/news-releases">government website</a> for the News Release titled &ldquo;New mobile app to help notify Canadians of potential COVID-19 exposure now available&rdquo;</p><p>&nbsp;</p><p>&nbsp;</p><h2>Mobile/Wireless services</h2><p>&nbsp;</p><p><strong>Are any changes being made to the Device Return and Exchange Program?</strong></p><p>Yes. We&rsquo;re making the following changes to better serve our customers:</p><ul><li>DOA (Dead On Arrival) devices can be replaced with the help of <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">Technical Support</a>. </li></ul><p style="font-weight: bold;">&nbsp;</p><p style="font-weight: bold;"><strong>Why have I received a message from Fido on behalf of the Government of Canada?</strong></p><p>You are currently travelling abroad and the Government of Canada has asked that we send you this message on its behalf in light of the current public health situation:</p><p><em>Fido Msg: This is a message to Canadians traveling abroad from the Government of Canada.</em></p><p><em> </em></p><p><em>Registering online will help the Government contact you: bit.ly/3b8SM5A<br />For emergency assistance, email sos@international.gc.ca or call +1 613 996 8885<br />You can also contact a Canadian embassy or consulate: bit.ly/2TXpVvo<br />You can find travel advisories here: bit.ly/2x62Uxz</em></p><p style="font-weight: bold;">&nbsp;</p><p style="font-weight: bold;"><strong>Where can I get more information about the Government&rsquo;s recommendations for Canadians currently travelling abroad? </strong></p><p>Please visit the links or contact the phone number in the text message you received. You can also visit the Government of Canada&rsquo;s website directly at Canada.ca.</p><p style="font-weight: bold;">&nbsp;</p><p style="font-weight: bold;"><strong>What can I do if I am having network connection issues?</strong></p><p style="font-weight: bold;">&nbsp;</p><p>Unfortunately, network issues do happen from time to time and your service may be affected.</p><p>To find out if there&rsquo;s a service outage in your area, please visit the <a href="https://www.fido.ca/support/outage">Network Help &amp; Outages</a> page.</p><p style="font-weight: bold;">&nbsp;</p><h2 style="font-weight: bold;">Home Internet services</h2><p style="font-weight: bold;">&nbsp;</p><p><strong>I&rsquo;m on a limited home internet plan with a data usage cap. How do I check my internet usage to make sure I don&rsquo;t go over my data limit?</strong></p><p>The temporary lift on data usage caps (March 13-June 30, 2020) has ended and you can now visit <a href="https://www.fido.ca/myaccount">fido.ca/myaccount</a> to check internet usage for your account anytime. You can find more details <a href="https://www.fido.ca/consumer/content/internet-view-usage">here.</a></p><p>We&rsquo;ve also got helpful tips on<a href="https://www.fido.ca/consumer/content/internet-data-notifications"> data usage notifications</a> and <a href="https://www.fido.ca/consumer/content/internet-manage-usage">managing internet usage</a> . For internet packages with unlimited usage, please visit <a href="https://www.fido.ca/homeinternet">fido.ca/homeinternet</a>.</p><p style="font-weight: bold;">&nbsp;</p><h2 style="font-weight: bold;">Stores/Locations</h2><p style="font-weight: bold;">&nbsp;</p><p><strong>Are Fido stores and locations open?</strong></p><p>Our Fido stores remain open to serve you for essential services, with enhanced safety measures in place.</p><p>The health and safety of our customers and team members continues to be our top priority. We&rsquo;re closely monitoring the unique situations in each province and city and following guidance from your provincial governments to ensure we can safely provide essential services to Canadians when and where they need it.</p><p><a href="https://www.fido.ca/consumer/storelocator">See our Store Locator</a> for more information.</p><p style="font-weight: bold;"><strong>What measures are being taken inside Fido stores to keep customers safe?</strong></p><p>Here are some of the measures in place to keep you safe:</p><ul><li>Increased cleaning of common areas</li><li>Frequent, thorough handwashing</li><li>Frequent wiping of all surfaces</li><li>Practising physical distancing &ndash; limited number of customers allowed in-store at a time</li><li>Temporarily cashless &ndash; only credit and debit cards accepted</li></ul><p>When visiting a Fido store, please follow your local and provincial government guidelines on wearing face coverings or masks and other Personal Protective Equipment. You can also contact your local Fido store for our most up-to-date information on in-store safety procedures.</p><p style="font-weight: bold;">&nbsp;</p><h2 style="font-weight: bold;"><a style="color:black" href="#prepaid">Prepaid</a></h2><p style="font-weight: bold;">&nbsp;</p><p style="font-weight: bold;"><strong>I am a Fido prepaid customer. Where can I go to top up my account? </strong></p><p>Customers can top-up through <a href="https://www.fido.ca/myaccount">Fido My Account online</a> online using a voucher or credit card. Alternatively, there are over 10,000 essential retail locations across Canada where you can purchase a Fido voucher, including:</p><p><strong>Grocery stores</strong></p><p>Loblaws, Provigo, Maxi, Sobeys, IGA, Super C, Metro, Walmart, No Frills, Real Canadian Superstore, Food Basics, Fresh Co, Fortinos, Zehrs, Safeway, Adonis<br /><br /><strong>Drug stores</strong></p><p>Shoppers Drug Mart, Pharmaprix, Jean Coutu, Uniprix, Proxim, Pharmachoice, Familiprix, Brunet<br /><br /><strong>Gas Stations</strong></p><p>Esso, Petro-Canada, Shell, Husky, Pioneer, Canadian Tire Gas+, Ultramar, Groupe Harnois, Chevron, Provi-Soir, MacEwen, Mobil<br /><br /><strong>Convenience stores and Others </strong></p><p>Gateway Newstands, 7-Eleven, Rabba Fine Foods, Hasty Market, Daisy Mart, Mac's, Couche-Tard, Circle K, AMDEQ, Quickie, D&eacute;panneur 7 Jours, Zesty Market, Canada Post, Boni-Soir</p><p>&nbsp;</p> 2020-03-16 11:19:26 EDT corona faqs COVID Primary Teamsite_Spark 10 Support COVID-19 FAQs | Fido EN /consumer/content/covid19-faqs_EN TeamsiteArticles COVID-19 COVID-19 FAQs | Fido faqs Support corona coronavirus COVID COVID-19 Virus 2021-05-02 13:19:47 EDT COVID-19 FAQs | Fido Billing & Account Management Support Fido coronavirus <h2>Delayed response to mailed inquiries</h2><p> </p><p><strong>I sent an inquiry to Fido by mail. What happens to my letter?</strong></p><p>The health and safety of our customers, employees and communities is our top priority. Due to COVID-19, many of our employees are currently working remotely with no access to our mailrooms. This means there will be a delay in our response to <strong>any letter sent to us after March 22, 2020</strong>.</p><p>If you sent us a letter recently or are thinking of writing to us, please contact us through:</p><ul><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat">Chat</a></li><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">Phone</a></li><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/facebook-messenger">Facebook Messenger</a> </li><li><a href="https://www.fido.ca/consumer/contact-us/my-fido-services/twitter">Twitter</a></li><li><a href="http://www.fido.ca/community">Fido Community page</a></li><li>Other ways: <a href="https://www.fido.ca/contactus">Fido.ca/contactus</a></li></ul><p> </p><p><strong>Can I expect a response to my letter? When can I start sending mail again?</strong></p><p>Unfortunately, we’re unable to guarantee a response time given the current situation. We encourage you to use our <a href="https://www.fido.ca/consumer/myaccount-selfserve-transactions">free online services</a> if you’d like to make a payment or make changes to your account more conveniently. </p><p>For quicker response to any of your questions, please contact us through <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/live-chat">chat</a>, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">phone</a>, <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/facebook-messenger">Facebook Messenger</a> or <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/twitter">Twitter</a>, or by visiting <a href="https://www.fido.ca/contactus">fido.ca/contactus</a>. There’s also our community page, <a href="http://www.fido.ca/community">fido.ca/community</a>, where you can get support from our helpful Fido community 24/7.</p><p> </p><p><strong>I received a message about downloading a COVID Alert app. Is this spam?</strong></p><p>No. The message is legitimate and sent on behalf of the Government of Canada.</p><p> </p><p><strong>I received a message about a COVID Alert app, encouraging me to download it. Can I get some more information about it?</strong></p><p>The message was sent on behalf of the Government of Canada. For more information please contact 1-833-784-4397 or refer to the following <a href="https://pm.gc.ca/en/news/news-releases">government website</a> for the News Release titled “New mobile app to help notify Canadians of potential COVID-19 exposure now available”</p><p> </p><p> </p><h2>Mobile/Wireless services</h2><p> </p><p><strong>Are any changes being made to the Device Return and Exchange Program?</strong></p><p>Yes. We’re making the following changes to better serve our customers:</p><ul><li>DOA (Dead On Arrival) devices can be replaced with the help of <a href="https://www.fido.ca/consumer/contact-us/my-fido-services/call-us">Technical Support</a>. </li></ul><p style="font-weight: bold;"> </p><p style="font-weight: bold;"><strong>Why have I received a message from Fido on behalf of the Government of Canada?</strong></p><p>You are currently travelling abroad and the Government of Canada has asked that we send you this message on its behalf in light of the current public health situation:</p><p><em>Fido Msg: This is a message to Canadians traveling abroad from the Government of Canada.</em></p><p><em> </em></p><p><em>Registering online will help the Government contact you: bit.ly/3b8SM5A<br />For emergency assistance, email sos@international.gc.ca or call +1 613 996 8885<br />You can also contact a Canadian embassy or consulate: bit.ly/2TXpVvo<br />You can find travel advisories here: bit.ly/2x62Uxz</em></p><p style="font-weight: bold;"> </p><p style="font-weight: bold;"><strong>Where can I get more information about the Government’s recommendations for Canadians currently travelling abroad? </strong></p><p>Please visit the links or contact the phone number in the text message you received. You can also visit the Government of Canada’s website directly at Canada.ca.</p><p style="font-weight: bold;"> </p><p style="font-weight: bold;"><strong>What can I do if I am having network connection issues?</strong></p><p style="font-weight: bold;"> </p><p>Unfortunately, network issues do happen from time to time and your service may be affected.</p><p>To find out if there’s a service outage in your area, please visit the <a href="https://www.fido.ca/support/outage">Network Help & Outages</a> page.</p><p style="font-weight: bold;"> </p><h2 style="font-weight: bold;">Home Internet services</h2><p style="font-weight: bold;"> </p><p><strong>I’m on a limited home internet plan with a data usage cap. How do I check my internet usage to make sure I don’t go over my data limit?</strong></p><p>The temporary lift on data usage caps (March 13-June 30, 2020) has ended and you can now visit <a href="https://www.fido.ca/myaccount">fido.ca/myaccount</a> to check internet usage for your account anytime. You can find more details <a href="https://www.fido.ca/consumer/content/internet-view-usage">here.</a></p><p>We’ve also got helpful tips on<a href="https://www.fido.ca/consumer/content/internet-data-notifications"> data usage notifications</a> and <a href="https://www.fido.ca/consumer/content/internet-manage-usage">managing internet usage</a> . For internet packages with unlimited usage, please visit <a href="https://www.fido.ca/homeinternet">fido.ca/homeinternet</a>.</p><p style="font-weight: bold;"> </p><h2 style="font-weight: bold;">Stores/Locations</h2><p style="font-weight: bold;"> </p><p><strong>Are Fido stores and locations open?</strong></p><p>Our Fido stores remain open to serve you for essential services, with enhanced safety measures in place.</p><p>The health and safety of our customers and team members continues to be our top priority. We’re closely monitoring the unique situations in each province and city and following guidance from your provincial governments to ensure we can safely provide essential services to Canadians when and where they need it.</p><p><a href="https://www.fido.ca/consumer/storelocator">See our Store Locator</a> for more information.</p><p style="font-weight: bold;"><strong>What measures are being taken inside Fido stores to keep customers safe?</strong></p><p>Here are some of the measures in place to keep you safe:</p><ul><li>Increased cleaning of common areas</li><li>Frequent, thorough handwashing</li><li>Frequent wiping of all surfaces</li><li>Practising physical distancing – limited number of customers allowed in-store at a time</li><li>Temporarily cashless – only credit and debit cards accepted</li></ul><p>When visiting a Fido store, please follow your local and provincial government guidelines on wearing face coverings or masks and other Personal Protective Equipment. You can also contact your local Fido store for our most up-to-date information on in-store safety procedures.</p><p style="font-weight: bold;"> </p><h2 style="font-weight: bold;"><a style="color:black" href="#prepaid">Prepaid</a></h2><p style="font-weight: bold;"> </p><p style="font-weight: bold;"><strong>I am a Fido prepaid customer. Where can I go to top up my account? </strong></p><p>Customers can top-up through <a href="https://www.fido.ca/myaccount">Fido My Account online</a> online using a voucher or credit card. Alternatively, there are over 10,000 essential retail locations across Canada where you can purchase a Fido voucher, including:</p><p><strong>Grocery stores</strong></p><p>Loblaws, Provigo, Maxi, Sobeys, IGA, Super C, Metro, Walmart, No Frills, Real Canadian Superstore, Food Basics, Fresh Co, Fortinos, Zehrs, Safeway, Adonis<br /><br /><strong>Drug stores</strong></p><p>Shoppers Drug Mart, Pharmaprix, Jean Coutu, Uniprix, Proxim, Pharmachoice, Familiprix, Brunet<br /><br /><strong>Gas Stations</strong></p><p>Esso, Petro-Canada, Shell, Husky, Pioneer, Canadian Tire Gas+, Ultramar, Groupe Harnois, Chevron, Provi-Soir, MacEwen, Mobil<br /><br /><strong>Convenience stores and Others </strong></p><p>Gateway Newstands, 7-Eleven, Rabba Fine Foods, Hasty Market, Daisy Mart, Mac's, Couche-Tard, Circle K, AMDEQ, Quickie, Dépanneur 7 Jours, Zesty Market, Canada Post, Boni-Soir</p><p> </p> corona coronavirus COVID COVID-19 Virus Here’s everything you need to know about COVID-19 AB BC MB NB NL NS NT NU ON PE QC SK YT COVID-19 FAQs | Fido Support /consumer/content/covid19-faqs Support Billing & Account Management customer b_Support prepaid regular /consumer/content/covid19-faqs_EN Billing & Account Management COVID Support COVID COVID-19 Virus corona coronavirus customer_care COVID-19 FAQs | Fido corona coronavirus COVID COVID-19 Virus prepaid regular Virus /consumer/content/covid19-faqs_EN /_/R-%2Fconsumer%2Fcontent%2Fconfigure-unlocked-device-guide_EN /pages/support /Fido 0 regular 776 <p>If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is &ldquo;unlocked&rdquo;.</p><div class="gray-bg"><h3>Things to Know</h3><ul style="font-size: 1.6rem;"><li>Your device must support at least one of our network frequencies to be compatible with the Fido network.</li><li>At this time, Fido does not offer access to a 5G network. However, 5G-ready devices are compatible with Fido&rsquo;s existing mobile network.</li><li>Our network availability varies by frequency. Devices that support more frequencies, both within a network technology and across different network generations, will have access to more wireless coverage.</li><li>Also, keep in mind that some services (such as Wi-Fi Calling and VoLTE) might not be compatible with all devices purchased elsewhere even if they have the right frequencies to connect to our network.</li><li>Our network supports the following frequencies:</li></ul><br /> <table border="1" width="50%"><colgroup> <col style="width: 25%;" span="1"></col> <col style="width: 30%;" span="1"></col> <col style="width: 20%;" span="1"></col> </colgroup> <thead> <tr><th style="padding-right: 10px; padding-left: 10px;"><strong>Network technology</strong></th> <th style="padding-right: 10px; padding-left: 10px;"><strong>Frequency</strong></th> <th style="padding-right: 10px; padding-left: 10px;"><strong>Bands</strong></th></tr></thead> <tbody><tr><td style="padding-right: 10px; padding-left: 10px;">2G (GSM/EDGE)</td><td style="padding-right: 10px; padding-left: 10px;">850</td><td style="padding-right: 10px; padding-left: 10px;">B5</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">3G (UMTS/HSPA)</td><td style="padding-right: 10px; padding-left: 10px;">850</td><td style="padding-right: 10px; padding-left: 10px;">B5</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">4G LTE</td><td style="padding-right: 10px; padding-left: 10px;">700 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B12</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">&nbsp;</td><td style="padding-right: 10px; padding-left: 10px;">850 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B5</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">&nbsp;</td><td style="padding-right: 10px; padding-left: 10px;">1900 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B2, B25</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">&nbsp;</td><td style="padding-right: 10px; padding-left: 10px;">1700/2100 MHz (AWS)</td><td style="padding-right: 10px; padding-left: 10px;">B4, B66</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">&nbsp;</td><td style="padding-right: 10px; padding-left: 10px;">2600 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B7</td></tr></tbody></table></div> How to configure an unlocked device | Fido Support 2017-08-24 18:33:04 EDT how_tos roaming_travel Primary 10 Teamsite_Spark Support How to configure an unlocked device | Fido Support EN /consumer/content/configure-unlocked-device-guide_EN TeamsiteArticles How to configure an unlocked device | Fido Support roaming_travel how_tos Support 2021-06-11 12:45:17 EDT How to configure an unlocked device | Fido Support Mobile Support Fido <p>If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is “unlocked”.</p><div class="gray-bg"><h3>Things to Know</h3><ul style="font-size: 1.6rem;"><li>Your device must support at least one of our network frequencies to be compatible with the Fido network.</li><li>At this time, Fido does not offer access to a 5G network. However, 5G-ready devices are compatible with Fido’s existing mobile network.</li><li>Our network availability varies by frequency. Devices that support more frequencies, both within a network technology and across different network generations, will have access to more wireless coverage.</li><li>Also, keep in mind that some services (such as Wi-Fi Calling and VoLTE) might not be compatible with all devices purchased elsewhere even if they have the right frequencies to connect to our network.</li><li>Our network supports the following frequencies:</li></ul><br /> <table border="1" width="50%"><colgroup> <col style="width: 25%;" span="1"></col> <col style="width: 30%;" span="1"></col> <col style="width: 20%;" span="1"></col> </colgroup> <thead> <tr><th style="padding-right: 10px; padding-left: 10px;"><strong>Network technology</strong></th> <th style="padding-right: 10px; padding-left: 10px;"><strong>Frequency</strong></th> <th style="padding-right: 10px; padding-left: 10px;"><strong>Bands</strong></th></tr></thead> <tbody><tr><td style="padding-right: 10px; padding-left: 10px;">2G (GSM/EDGE)</td><td style="padding-right: 10px; padding-left: 10px;">850</td><td style="padding-right: 10px; padding-left: 10px;">B5</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">3G (UMTS/HSPA)</td><td style="padding-right: 10px; padding-left: 10px;">850</td><td style="padding-right: 10px; padding-left: 10px;">B5</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;">4G LTE</td><td style="padding-right: 10px; padding-left: 10px;">700 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B12</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;"> </td><td style="padding-right: 10px; padding-left: 10px;">850 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B5</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;"> </td><td style="padding-right: 10px; padding-left: 10px;">1900 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B2, B25</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;"> </td><td style="padding-right: 10px; padding-left: 10px;">1700/2100 MHz (AWS)</td><td style="padding-right: 10px; padding-left: 10px;">B4, B66</td></tr><tr><td style="padding-right: 10px; padding-left: 10px;"> </td><td style="padding-right: 10px; padding-left: 10px;">2600 MHz</td><td style="padding-right: 10px; padding-left: 10px;">B7</td></tr></tbody></table></div> roaming_travel If you are using a mobile phone that you have purchased outside of Canada or from a different carrier, you should be able to use it with Fido as long as it is “unlocked”. AB BC MB NB NL NS NT NU ON PE QC SK YT How to configure an unlocked device | Fido Support Support /consumer/content/configure-unlocked-device-guide Support Mobile consumer b_Support /consumer/content/configure-unlocked-device-guide_EN regular Mobile roaming_travel Support How to configure an unlocked device | Fido Support /consumer/content/configure-unlocked-device-guide_EN regular /_/R-%2Fconsumer%2Fcontent%2Fchange-provider-text_EN /pages/support /Fido 0 regular 1581118218376 <h1><span style="font-size: 16px !important; font-weight: normal !important;">When you request to port out your phone number to another carrier, you&rsquo;ll get a text from us.</span></h1><p>As of November 3<sup>rd</sup>, 2020, you will need to authorize your number transfer before it can be completed. Here&rsquo;s what else you need to know.</p><div class="faq-container"><div class="faq-question"><h3>Did the text I received about transferring my number come from Fido?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>If you recently requested to transfer your phone number to another provider, Fido will send you a text message to verify and complete your request.</p><p>The phone number assigned as the account holder will also receive a text to inform them of the request to transfer a phone number on their account.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>What is the text message Fido will send me?&nbsp;</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer2" class="collapse"><div class="faq-answer"><p><strong>If we received a request to transfer your number, you will receive:</strong></p><p><em>Hi, it&rsquo;s Fido! We received a request to transfer your mobile number to another service provider. To approve this request, reply YES. To cancel it, simply reply NO. For security reasons, you only have 90 minutes to send us your reply. If you don&rsquo;t answer within this time, the transfer request will automatically be cancelled. Questions? Give us a call at 1-866-405-8694.</em></p><p><strong>If you are an account holder where we have received a request to transfer a phone number on your account, you will receive:</strong></p><p><em>Hi, it&rsquo;s Fido! We received a request to transfer a mobile number on your account to another service provider. We sent a text message directly to that number to ask them to approve or cancel the transfer &ndash; they have 90 minutes to reply. If you don&rsquo;t agree with this transfer, you can give us a call at 1-866-405-8694 to cancel the request.</em></p></div></div></div><div class="faq-container"><div class="faq-question"><h3>I didn&rsquo;t request to transfer my Fido number. What should I do?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>If you did not request to transfer your Fido number, please reply back to the text message we&rsquo;ve sent with a &ldquo;No&rdquo; response. Please do not include any extra words, characters or punctuation.</p><p>If you do not respond to the request, it will automatically cancel after 90 minutes.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How do I complete the request to transfer my number?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>You will need to reply to the text message we&rsquo;ve sent with a &ldquo;Yes&rdquo; response.</p><p>You can only respond with a &ldquo;Yes&rdquo; or &ldquo;No&rdquo; response. Please do not include any extra words, characters or punctuation.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>What happens if I don&rsquo;t respond to the text message?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>If you do not reply to the request, it will automatically cancel after 90 minutes.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>I need to transfer multiple lines. Do I need to authorize each one?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer6" class="collapse"><div class="faq-answer"><p>If you&rsquo;re transferring multiple wireless lines from one account, you&rsquo;ll receive one text message for each line.</p><p>You will need to respond &ldquo;Yes&rdquo; to each text message to authorize each transfer. Please do not include any extra words, characters or punctuation.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>My phone is lost, stolen or broken. How do I authorize the transfer?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer7" class="collapse"><div class="faq-answer"><p>Please contact us at 1-866-405-8694 if you&rsquo;re not able to complete the authorization from your device. For any other questions or inquiries, please visit our <a href="https://www.fido.ca/contact-us">Contact Us</a> page</p></div></div></div><p>&nbsp;</p><p>&nbsp;</p><p><strong>Related links:</strong></p><ul><li><a href="https://www.fido.ca/consumer/content/bring-your-number">Bring your number to Fido </a></li></ul> Got a Text About Transferring Phone Number to Another Provider? | Fido DetailsSmartphone transfer number Wireless Primary 10 Support /consumer/content/change-provider-text_EN Wireless top_news 866, 405, 8694, 18664058694, 1-866-405-8694 port fido number port out transfer number transfer phone number 2021-01-15 12:53:24 EST Fido AB BC MB NB NL NS NT NU ON PE QC SK YT Support Got a Text About Transferring Phone Number to Another Provider? | Fido /consumer/content/change-provider-text Support customer /consumer/content/change-provider-text_EN regular Got a Text About Transferring Phone Number to Another Provider? | Fido /consumer/content/change-provider-text_EN regular transfer number 2020-02-07 18:39:17 EST top_news port fido number Teamsite_Spark Got a Text About Transferring Phone Number to Another Provider? | Fido EN Got a Text About Transferring Phone Number to Another Provider? | Fido transfer phone number TeamsiteArticles Support Got a Text About Transferring Phone Number to Another Provider? | Fido Wireless Mobile Support DetailsSmartphone port out <h1><span style="font-size: 16px !important; font-weight: normal !important;">When you request to port out your phone number to another carrier, you’ll get a text from us.</span></h1><p>As of November 3<sup>rd</sup>, 2020, you will need to authorize your number transfer before it can be completed. Here’s what else you need to know.</p><div class="faq-container"><div class="faq-question"><h3>Did the text I received about transferring my number come from Fido?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer1" class="collapse"><div class="faq-answer"><p>If you recently requested to transfer your phone number to another provider, Fido will send you a text message to verify and complete your request.</p><p>The phone number assigned as the account holder will also receive a text to inform them of the request to transfer a phone number on their account.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>What is the text message Fido will send me? </h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer2" class="collapse"><div class="faq-answer"><p><strong>If we received a request to transfer your number, you will receive:</strong></p><p><em>Hi, it’s Fido! We received a request to transfer your mobile number to another service provider. To approve this request, reply YES. To cancel it, simply reply NO. For security reasons, you only have 90 minutes to send us your reply. If you don’t answer within this time, the transfer request will automatically be cancelled. Questions? Give us a call at 1-866-405-8694.</em></p><p><strong>If you are an account holder where we have received a request to transfer a phone number on your account, you will receive:</strong></p><p><em>Hi, it’s Fido! We received a request to transfer a mobile number on your account to another service provider. We sent a text message directly to that number to ask them to approve or cancel the transfer – they have 90 minutes to reply. If you don’t agree with this transfer, you can give us a call at 1-866-405-8694 to cancel the request.</em></p></div></div></div><div class="faq-container"><div class="faq-question"><h3>I didn’t request to transfer my Fido number. What should I do?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer3" class="collapse"><div class="faq-answer"><p>If you did not request to transfer your Fido number, please reply back to the text message we’ve sent with a “No” response. Please do not include any extra words, characters or punctuation.</p><p>If you do not respond to the request, it will automatically cancel after 90 minutes.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>How do I complete the request to transfer my number?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer4" class="collapse"><div class="faq-answer"><p>You will need to reply to the text message we’ve sent with a “Yes” response.</p><p>You can only respond with a “Yes” or “No” response. Please do not include any extra words, characters or punctuation.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>What happens if I don’t respond to the text message?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer5" class="collapse"><div class="faq-answer"><p>If you do not reply to the request, it will automatically cancel after 90 minutes.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>I need to transfer multiple lines. Do I need to authorize each one?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer6" class="collapse"><div class="faq-answer"><p>If you’re transferring multiple wireless lines from one account, you’ll receive one text message for each line.</p><p>You will need to respond “Yes” to each text message to authorize each transfer. Please do not include any extra words, characters or punctuation.</p></div></div></div><div class="faq-container"><div class="faq-question"><h3>My phone is lost, stolen or broken. How do I authorize the transfer?</h3><span class="action"><em class="rui-icon-plus"></em></span></div><div id="answer7" class="collapse"><div class="faq-answer"><p>Please contact us at 1-866-405-8694 if you’re not able to complete the authorization from your device. For any other questions or inquiries, please visit our <a href="https://www.fido.ca/contact-us">Contact Us</a> page</p></div></div></div><p> </p><p> </p><p><strong>Related links:</strong></p><ul><li><a href="https://www.fido.ca/consumer/content/bring-your-number">Bring your number to Fido </a></li></ul> Got a strange text about transferring your Fido number to another carrier? Report it at 1‑866‑405‑8694. 866, 405, 8694, 18664058694, 1-866-405-8694 DetailsSmartphone port fido number port out transfer number transfer phone number Wireless Mobile b_Support DetailsSmartphone Mobile Support transfer number Wireless 866, 405, 8694, 18664058694, 1-866-405-8694 port fido number port out transfer number transfer phone number customer_care 866, 405, 8694, 18664058694, 1-866-405-8694 port fido number port out transfer number transfer phone number 866, 405, 8694, 18664058694, 1-866-405-8694 /_/R-%2Fconsumer%2Fcontent%2Fpartial-prorated-charges_EN /pages/support /Fido 0 regular 811 <p></p><div><h2>Partial Charges</h2><p>When you activate a service or change your mobile or internet plan before the end of your billing cycle, you&rsquo;ll see partial charges on your next bill. This means, following a service change you will see a onetime partial charge for your old services, and your new services on the next bill.</p><p>Here&rsquo;s what you need to know about partial charges on your bill:</p><ul><li>Your monthly billing cycle starts on the billing date assigned to you, and that billing date may not be on the same date your services were activated.&nbsp;</li><li>&nbsp;Your first Fido bill will include any partial charges for services from the activation date until your assigned billing date, as well as full charges for the coming month.</li><li>If you make changes to your plan or subscribe to any add-ons (that recur monthly), you&rsquo;re charged for only those days that you&rsquo;ve subscribed to it.&nbsp;</li><li>Recurring monthly service charges will show up in the <strong>Monthly charges</strong> section of your bill, while partial charges for prorated services will be in the <strong>About your first bill</strong> or <strong>Changes since your last bill</strong> sections. </li></ul><p>Here are some examples of when you would see partial charges (if made before your next billing cycle date):</p><ul><li>Change your plan</li><li>Activate new service/line</li><li>Activate an add-on</li><li>Remove an add-on</li></ul><p><strong>Tip: </strong>If you wish to avoid partial charges, we recommend you make any add-ons or monthly plan changes on the first day of your billing cycle.</p><p>Your first Fido bill and your final bill will include partial charges, you can find more info <a href="https://www.fido.ca/consumer/content/monthly-bill-explained">here</a></p></div>  Understanding partial charges on your bill | Help & Support | Fido Primary partial charges Wireless 10 Support /consumer/content/partial-prorated-charges_EN Wireless faqs Activate an add-on charges monthy bill partial charges prorated 2021-10-01 16:43:16 EDT Fido monthly AB BC MB NB NL NS NT NU ON PE QC SK YT Support Understanding partial charges on your bill | Help & Support | Fido /consumer/content/partial-prorated-charges Support consumer /consumer/content/partial-prorated-charges_EN regular Understanding partial charges on your bill | Help & Support | Fido /consumer/content/partial-prorated-charges_EN regular partial charges 2017-08-24 18:32:54 EDT faqs Activate an add-on Teamsite_Spark Understanding partial charges on your bill | Help & Support | Fido EN Understanding partial charges on your bill | Help & Support | Fido monthy bill TeamsiteArticles Support Understanding partial charges on your bill | Help & Support | Fido Wireless Billing & Account Management Support prorated <p></p><div><h2>Partial Charges</h2><p>When you activate a service or change your mobile or internet plan before the end of your billing cycle, you’ll see partial charges on your next bill. This means, following a service change you will see a onetime partial charge for your old services, and your new services on the next bill.</p><p>Here’s what you need to know about partial charges on your bill:</p><ul><li>Your monthly billing cycle starts on the billing date assigned to you, and that billing date may not be on the same date your services were activated. </li><li> Your first Fido bill will include any partial charges for services from the activation date until your assigned billing date, as well as full charges for the coming month.</li><li>If you make changes to your plan or subscribe to any add-ons (that recur monthly), you’re charged for only those days that you’ve subscribed to it. </li><li>Recurring monthly service charges will show up in the <strong>Monthly charges</strong> section of your bill, while partial charges for prorated services will be in the <strong>About your first bill</strong> or <strong>Changes since your last bill</strong> sections. </li></ul><p>Here are some examples of when you would see partial charges (if made before your next billing cycle date):</p><ul><li>Change your plan</li><li>Activate new service/line</li><li>Activate an add-on</li><li>Remove an add-on</li></ul><p><strong>Tip: </strong>If you wish to avoid partial charges, we recommend you make any add-ons or monthly plan changes on the first day of your billing cycle.</p><p>Your first Fido bill and your final bill will include partial charges, you can find more info <a href="https://www.fido.ca/consumer/content/monthly-bill-explained">here</a></p></div>  When you subscribe to an add-on or change your monthly price plan before the end of your bill cycle, partial charges may apply. Activate an add-on charges monthly monthy bill partial charges prorated Wireless Billing & Account Management b_Support Billing & Account Management partial charges Support Wireless Activate an add-on charges monthy bill partial charges prorated Activate an add-on charges monthy bill partial charges prorated charges /_/R-%2Fconsumer%2Fcontent%2Finternet-modem-install_EN /pages/support /Fido 0 regular 511 <p>You can get your new Fido modem and WiFi up and running in minutes. Whichever model you have, just follow these easy steps.</p><p><embed width="560" height="315" src="https://www.youtube.com/embed/3KSvq_Kv56o?rel=0"></embed></p><p><strong>Before you begin&hellip;</strong></p><p>Make sure you pick the best spot for your modem:</p><ul><li>Choose a central location that&rsquo;s close to where you use WiFi the most.</li><li>Keep it visible! Avoid placing it inside or behind cabinets or furniture.</li><li>Maintain space from appliances, electronics and metal, concrete, or glass.</li><li>Keep the modem upright and elevated on a shelf or table.</li></ul><p><strong>Connecting your modem:</strong></p><p>To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents or panels.</p><ol><li> Plug your modem coax cable to a coax wall socket (the connector in the wall socket looks like a circle with a dot in it). <ul><li style=" list-style-type: circle; ">If you&rsquo;re replacing your modem with a new one, you can simply disconnect the coax cable from your existing modem and connect it to the new modem (if your existing coax cable looks damaged, replace it with the new one provided).</li></ul></li><li>Plug your modem into a power outlet. Use the power cord provided.</li><li>Your modem's indicator lights will begin to turn on. The modem will be online in a few minutes, once the @ symbol located on the front of the modem stops flashing and stays solid.</li></ol><p><strong>Setting up your home WiFi network </strong></p><p>Use your smartphone, tablet or computer to get started with Fido Easy Connect.</p><ol><li>Make sure that your <a title="Go to steps for connecting to WiFi" href="https://www.fido.ca/consumer/content/internet-connect-devices">device&rsquo;s WiFi is turned on</a> (usually through a Settings or Connections option).</li><li> Connect to the <strong>EasyConnect#####</strong> network listed on the serial number sticker on the back of the modem. <ul><li style=" list-style-type: circle; ">Alternatively, you can connect your device directly to the modem using the Ethernet cable provided. </li></ul></li><li> Open a browser and try to access any website. You&rsquo;ll be prompted to test your modem&rsquo;s connection and to customize your network name and password. <br /> <strong>Tip:</strong> If you already have a home WiFi network name and password you&rsquo;re using with your devices, you can use these for your new modem as well. If you do, your devices should automatically reconnect once set-up is complete. If they don&rsquo;t, <a title="How to check your WiFi network name and password" href="https://www.fido.ca/consumer/content/internet-forgot-wifi-password">confirm the network name and password on the modem</a> match what you entered, then try forgetting the network on that device and reconnecting again. </li><li> Once set-up is complete, the modem will turn off the EasyConnect network &ndash; disconnecting your device &ndash; and enable a new network with the network name and password you entered. Simply connect your devices to that network (or let them reconnect) and browse away! <ul><li style=" list-style-type: circle; "><strong>Note:</strong> Newer Fido modems offer band steering, so you&rsquo;ll only see one network &ndash; not two separate networks &ndash; listed (you won&rsquo;t see your network&rsquo;s name duplicated with a &lsquo;5G&rsquo; label). To lean more, visit <a href="https://www.fido.ca/consumer/content/band-steering-dual-band">FAQs about band steering</a>. </li></ul></li></ol><p><strong>Optional steps</strong></p><p>&nbsp;</p><p><strong>Connecting directly to your modem</strong></p><p>You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.</p><p>&nbsp;</p><p><strong>Sharing a coax outlet</strong></p><p>If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.</p><p>&nbsp;</p><p><strong>Customizing your network settings manually or changing a password</strong></p><p>If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change the password in the future, visit <a href="https://www.fido.ca/consumer/content/internet-change-wifi">Change a WiFi network name or password.</a></p> Easy install - How to set up Fido modem and WiFi | Fido Support DetailsWirelessGateway Fido modem Hitron Modem Primary 10 Support /consumer/content/internet-modem-install_EN Hitron Modem how_tos Fido modem self install self installation wifi WiFi 2021-09-08 10:12:42 EDT Fido AB BC MB NB NL NS NT NU ON PE QC SK YT Easy install - How to set up Fido modem and WiFi | Fido Support Support /consumer/content/internet-modem-install Support customer /consumer/content/internet-modem-install_EN regular InstallationAndSetUp Easy install - How to set up Fido modem and WiFi | Fido Support LifeCycleStage /consumer/content/internet-modem-install_EN regular Fido modem 2017-08-24 18:32:57 EDT how_tos wifi Teamsite_Spark Easy install - How to set up Fido modem and WiFi | Fido Support EN Easy install - How to set up Fido modem and WiFi | Fido Support WiFi TeamsiteArticles Support Easy install - How to set up Fido modem and WiFi | Fido Support Modem Internet Support DetailsWirelessGateway self installation <p>You can get your new Fido modem and WiFi up and running in minutes. Whichever model you have, just follow these easy steps.</p><p><embed width="560" height="315" src="https://www.youtube.com/embed/3KSvq_Kv56o?rel=0"></embed></p><p><strong>Before you begin…</strong></p><p>Make sure you pick the best spot for your modem:</p><ul><li>Choose a central location that’s close to where you use WiFi the most.</li><li>Keep it visible! Avoid placing it inside or behind cabinets or furniture.</li><li>Maintain space from appliances, electronics and metal, concrete, or glass.</li><li>Keep the modem upright and elevated on a shelf or table.</li></ul><p><strong>Connecting your modem:</strong></p><p>To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents or panels.</p><ol><li> Plug your modem coax cable to a coax wall socket (the connector in the wall socket looks like a circle with a dot in it). <ul><li style=" list-style-type: circle; ">If you’re replacing your modem with a new one, you can simply disconnect the coax cable from your existing modem and connect it to the new modem (if your existing coax cable looks damaged, replace it with the new one provided).</li></ul></li><li>Plug your modem into a power outlet. Use the power cord provided.</li><li>Your modem's indicator lights will begin to turn on. The modem will be online in a few minutes, once the @ symbol located on the front of the modem stops flashing and stays solid.</li></ol><p><strong>Setting up your home WiFi network </strong></p><p>Use your smartphone, tablet or computer to get started with Fido Easy Connect.</p><ol><li>Make sure that your <a title="Go to steps for connecting to WiFi" href="https://www.fido.ca/consumer/content/internet-connect-devices">device’s WiFi is turned on</a> (usually through a Settings or Connections option).</li><li> Connect to the <strong>EasyConnect#####</strong> network listed on the serial number sticker on the back of the modem. <ul><li style=" list-style-type: circle; ">Alternatively, you can connect your device directly to the modem using the Ethernet cable provided. </li></ul></li><li> Open a browser and try to access any website. You’ll be prompted to test your modem’s connection and to customize your network name and password. <br /> <strong>Tip:</strong> If you already have a home WiFi network name and password you’re using with your devices, you can use these for your new modem as well. If you do, your devices should automatically reconnect once set-up is complete. If they don’t, <a title="How to check your WiFi network name and password" href="https://www.fido.ca/consumer/content/internet-forgot-wifi-password">confirm the network name and password on the modem</a> match what you entered, then try forgetting the network on that device and reconnecting again. </li><li> Once set-up is complete, the modem will turn off the EasyConnect network – disconnecting your device – and enable a new network with the network name and password you entered. Simply connect your devices to that network (or let them reconnect) and browse away! <ul><li style=" list-style-type: circle; "><strong>Note:</strong> Newer Fido modems offer band steering, so you’ll only see one network – not two separate networks – listed (you won’t see your network’s name duplicated with a ‘5G’ label). To lean more, visit <a href="https://www.fido.ca/consumer/content/band-steering-dual-band">FAQs about band steering</a>. </li></ul></li></ol><p><strong>Optional steps</strong></p><p> </p><p><strong>Connecting directly to your modem</strong></p><p>You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.</p><p> </p><p><strong>Sharing a coax outlet</strong></p><p>If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.</p><p> </p><p><strong>Customizing your network settings manually or changing a password</strong></p><p>If you prefer to manually customize your settings instead of using Fido Easy Connect, or if you want to change the password in the future, visit <a href="https://www.fido.ca/consumer/content/internet-change-wifi">Change a WiFi network name or password.</a></p> This installation guide outlines the easy steps to set up your internet modem and home WiFi. DetailsWirelessGateway Fido modem Hitron Modem self install self installation wifi WiFi CGN3AMF Internet b_Support CGN3AMF DetailsWirelessGateway Fido modem Hitron Internet Modem Support Fido modem WiFi self install self installation wifi customer_care Fido modem self install self installation wifi WiFi CGN3AMF self install content/Fido/Support Landing/Default Suppport Landing SupportLanding_Footer[0] Main Content Slot true /content/Shared/Footer/Support Landing MainContent 2 contentslot ContentSlot.jsp content/Shared/Footer/Support Landing/TV/Contact Us Footer https://www.rogers.com/web/content/contactus Contact Us mediabanner true content/Shared/Footer/Support Landing/TV/Moving Footer https://www.rogers.com/web/content/contactus Moving mediabanner true page 2 Language_D N 1638784550100 1638784550123 334 /Language_D/EN /support C8DF96A9A62606FAECF9ECCE3B94FD5F 1 /pages ?N=2484452033&Nr=AND%28Language_D%3AEN%2CProvince_D%3AON%29 /support /pages /pages/support /Fido

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Body: As you requested, here is the article you asked for. Thank you! To: We appreciate your feedback Subject: Was this article helpful? From: SEND EMAIL Email No Share Submit You've been sent an article from Fido.ca. Yes Email Article: people found this helpful. Print /default/main/internet/fido/WORKAREA/common en_US jsecc17f 2019-05-28 11:37:21 true site/support jsecc17f templatedata/site/support/data/mobile/esim-setup-iphone 1571252612 2019-10-17 09:07:16 /default/main/internet/fido/STAGING /default/main/internet/fido esim-setup-iphone 1571252652751 2019-10-17 09:07:16 /default/main/internet/fido/WORKAREA/common/templatedata/site/support/data/mobile/esim-setup-iphone templatedata/site/support/data/mobile/esim-setup-iphone 1 true esim-setup-iphone ab, bc, mb, nb, nl, ns, nt, nu, on, pe, qc, sk, yt en, fr Mobile GetStarted customer faqs 1559057771102 eSIM on Device Setup for iPhone XR, iPhone XS and iPhone XS Max | Fido Support eSIM on Device Setup for iPhone XR, iPhone XS and iPhone XS Max eSIM on Device Setup for iPhone <h3>What do I need to complete the eSIM on device setup for my iPhone?</h3> <ul> <li>A iPhone XS, iPhone XS Max, or iPhone XR with iOS 12.1 or later</li> <li>The eSIM card you were provided when Fido activated your line</li> <li>An active cellular data or Wi-Fi connection</li> </ul> <h3>How do I complete the eSIM on device setup for my iPhone?</h3> <p><strong>Step 1:</strong>Go to Settings > Cellular</p> <p><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/398x690-iPhoneXS-screen-1-EN.png" alt="Step 1" width="180" height="320" /></p> <p><strong>Step 2:</strong>Tap Add Cellular Plan</p> <p><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/398x690-iPhoneXS-screen-2-EN.png" alt="Step 1" width="180" height="320" /></p> <p><strong>Step 3:</strong>Use your iPhone to scan the QR code on the eSIM card your carrier provided</p> <p><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/398x690-iPhoneXS-screen-3-EN.png" alt="Step 1" width="180" height="320" /></p> <h3>What do I do if my eSIM card is not scanning or unrecognized?</h3> <p>Although a prompt exists for you to enter details manually, you cannot manually enter the eSIM configuration. If you are having trouble scanning your eSIM card, please try the following:</p> <ul> <li>Ensure you have an active data connection on your iPhone; if the eSIM is the only line being activated, please connect to a Wi-Fi network with an active Internet connection in order to complete activation.</li> <li>Ensure that nothing is blocking or covering the camera lens, and that the full QR code is in the viewfinder of the camera.</li> <li>If the eSIM card still cannot be successfully scanned, please visit a Fido store for help.</li> </ul> <p>For more information on how to use eSIM with an iPhone, please visit <a href="https://support.apple.com/en-ca/HT209044">https://support.apple.com/en-ca/HT209044</a>.</p> Configuration d'une carte SIM virtuelle (eSIM) pour iPhone XR, iPhone XS et | Soutien Fido Configuration d'une carte SIM virtuelle (eSIM) pour iPhone XR, iPhone XS et iPhone XS Max Configuration d'une carte SIM virtuelle (eSIM) pour iPhone <h3>De quoi ai-je besoin pour configurer une carte eSIM pour mon iPhone?</h3> <ul> <li>Un appareil iPhone XS, iPhone XS Max ou iPhone XR fonctionnant sous iOS 12.1 ou une version ultérieure</li> <li>La carte eSIM fournie par Fido lors de l'activation de votre ligne</li> <li>Une connexion de données cellulaires ou à un réseau WiFi active</li> </ul> <h3>Comment puis-je configurer une carte eSIM pour mon iPhone?</h3> <p><strong>étape 1:</strong>Allez à Réglages > Réseau cellulaire</p> <p><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/398x690-iPhoneXS-screen-1-EN.png" alt="Step 1" width="180" height="320" /></p> <p><strong>étape 2:</strong>Sélectionnez Ajouter un forfait cellulaire</p> <p><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/398x690-iPhoneXS-screen-2-EN.png" alt="Step 1" width="180" height="320" /></p> <p><strong>étape 3:</strong>Utilisez votre iPhone pour numériser le code QR sur la carte eSIM fournie par votre fournisseur.</p> <p><img src="https://www.fido.ca/html-fido/cms/ute/fido/images/support/398x690-iPhoneXS-screen-3-EN.png" alt="Step 1" width="180" height="320" /></p> <h3>Que dois-je faire si ma carte eSIM ne peut pas être numérisée ou si elle n’est pas reconnue?</h3> <p>Bien que vous puissiez entrer les détails manuellement, vous ne pouvez pas configurer votre eSIM manuellement. Si vous avez de la difficulté à numériser votre carte eSIM, essayez ce qui suit :</p> <ul> <li>Assurez-vous d’avoir une connexion de données active sur votre iPhone. Si la eSIM est la seule carte SIM à activer, veuillez vous connecter à un réseau WiFi avec une connexion Internet active afin de terminer l'activation.</li> <li>Assurez-vous que rien ne bloque l’objectif de l’appareil photo et que le code QR complet se trouve dans le viseur.</li> <li>Si vous ne pouvez toujours pas numériser la carte eSIM, rendez-vous à un magasin Rogers pour obtenir de l’aide.</li> </ul> <p>Pour en savoir plus sur la façon d’utiliser une eSIM avec un iPhone, veuillez consulter <a href=" https://support.apple.com/fr-ca/HT209044 "> https://support.apple.com/fr-ca/HT209044</a>.</p> 6LfFoRATAAAAAF4k8pYifmzO12cKXzERsY-nUGdh

eSIM on Device Setup for iPhone

What do I need to complete the eSIM on device setup for my iPhone?

A iPhone XS, iPhone XS Max, or iPhone XR with iOS 12.1 or later
The eSIM card you were provided when Fido activated your line
An active cellular data or Wi-Fi connection

How do I complete the eSIM on device setup for my iPhone?

Step 1:Go to Settings > Cellular

Step 1

Step 2:Tap Add Cellular Plan

Step 1

Step 3:Use your iPhone to scan the QR code on the eSIM card your carrier provided

Step 1

What do I do if my eSIM card is not scanning or unrecognized?

Although a prompt exists for you to enter details manually, you cannot manually enter the eSIM configuration. If you are having trouble scanning your eSIM card, please try the following:

Ensure you have an active data connection on your iPhone; if the eSIM is the only line being activated, please connect to a Wi-Fi network with an active Internet connection in order to complete activation.
Ensure that nothing is blocking or covering the camera lens, and that the full QR code is in the viewfinder of the camera.
If the eSIM card still cannot be successfully scanned, please visit a Fido store for help.

For more information on how to use eSIM with an iPhone, please visit https://support.apple.com/en-ca/HT209044.